Frequently Asked Questions

  • Silver Springs Support provides residential care and supported living services for adults with learning disabilities, autism and complex needs. Our focus is on person-centred support that promotes independence, dignity and wellbeing.

  • Our services are based in Pembrokeshire, with residential homes and supported living options located in community settings with access to local amenities and transport links.

  • We support adults aged 18 and over with learning disabilities, autism, physical disabilities and complex needs, including those who may present behaviours that challenge.

  • Person-centred care means support is tailored to the individual, their needs, preferences, goals and lifestyle. Each person is involved in decisions about their care and how they are supported.

General

Residential Care

  • Residential care provides 24-hour support in a safe and structured home environment, ideal for individuals who need consistent care and support with daily living.

  • We offer residential care at Pip’s Lodge and Hafan, both designed to provide comfortable, supportive and homely environments.

  • Yes, residents are encouraged to personalise their bedrooms to reflect their own style and create a familiar, comfortable space.

  • Yes, our residential homes are staffed 24 hours a day, including waking night support where needed.

Supported Living

  • Supported living enables individuals to live independently in their own home or shared accommodation, with tailored support provided as needed, whilst adding social value through creating positive impacts on the community, economy, and environment.

  • Support can range from a few hours a week to full 24-hour care, including sleep-in or waking night support depending on individual needs.

  • Support may include daily living skills, personal care, managing a tenancy, budgeting, accessing the community and emotional wellbeing.

Care & Support

  • Support plans are developed through a detailed assessment and in collaboration and co-production with the individual, their family and relevant professionals. They are regularly reviewed and updated.

  • We do not provide nursing care, but we work closely with GPs, nurses and other health professionals to ensure all health needs are supported.

  • We provide “just enough support” to encourage individuals to develop skills, build confidence and take control of their daily lives.

  • Yes, we support individuals to take part in a wide range of activities, including social events, education, volunteering and hobbies.

Visiting & Family

  • Yes, we encourage regular contact and operate an open visiting approach wherever possible.

  • Families and representatives are involved in care planning, reviews and ongoing communication to ensure the best outcomes.

Safety & Quality

  • We carry out risk assessments, follow robust care plans and ensure all staff are fully trained to provide safe, high-quality support.

  • Yes, our services are regulated by Care Inspectorate Wales (CIW), ensuring we meet required standards of care and quality.

  • All staff undergo thorough training, including safeguarding, health and safety, medication and specialist training relevant to the individuals they support.

Getting Started

  • You can contact our team to discuss your needs. We will guide you through the assessment process, where appropriate, link you with the local authority, and help determine the most suitable support option.

  • Yes, we encourage visits to our homes and services to help you make an informed choice.

  • Funding is often arranged through local authorities, though private arrangements may also be available. Please contact us to discuss your situation.